Exchanges and Returns
The Kings Team Store and KingsTeamStore.com is committed to your total satisfaction with your Sacramento Kings merchandise purchase. If, for any reason you are not satisfied with a purchase made at Kings Team Store, the KingsTeamStore.com website or in arena kiosks, you may return the purchase within 30 days for a full refund provided it meets the following criteria:
1. The merchandise is accompanied by its original sales receipt.
2. The merchandise is in its original condition, unworn and unwashed with the tags attached.
3. The merchandise is returned within the 30 days of original sale.
4. No cash refund will be give for items purchased with Team Store Gift Certificates or any coupon item. These items will be exchange only.
If you have misplaced or lost your receipt, you still may exchange the item according to the following criteria:
1. The merchandise is in its original condition, unworn and unwashed with the tags still attached.
2. Any merchandise will be exchanged at the lowest sales price.
The following merchandise is not refundable:
1. Previously worn garments (unless approved by a supervisor because of a quality defect)
2. Personalized jerseys
3. Traded player merchandise
If returning the item to the Kings Team Store is not an option, please return the item with a brief explanation including, name, phone number, your email, copy of the original receipt or on-line order and the item in aforementioned condition to the following address:
Kings Team Store
Attn: Returns Dept.
One Sports Parkway
Sacramento, CA 95834
It is recommended that you send your package with a service that provides a tracking no. as we are not responsible for lost packages.
NOTE: KingsTeamStore.com orders come with a return/exchange form which may be used with any return.
If you are requesting a refund, we will issue the refund to the card from the original purchase. Depending on the issuing bank, this can take 1-10 business days for it to process back to the card/account.
If you would like to contact us for any reason, you may call us at the following numbers:
Phone: (916) 928-5187
Hours: Monday-Friday, 9am-5pm
NOTE: Leave a message any time and it will be returned the following business day.
Kings Team Store
Phone: (916) 928-3673 (no messaging available)
Hours: Monday-Friday, 10am-6pm (except game days where Team Store closes ½ hour before doors for game) Saturday: 10am-4pm
Games – Store open from inside arena during game.