Frequently Asked Questions

Orders can be cancelled prior to shipment. Once shipped the order can be returned through our returns portal.

To check the status of your order, you may contact customer service or look out for your tracking information email. Once your order has been processed, an email with your tracking information will be sent to you.

Oops, sometimes these things happen. Please go here and reach out with your order information. We are happy to assist!

Unexpected weather can cause shipping delays with certain carriers. Please refer to your shipment email to track the status of your order.

The Sacramento Kings Team Store is not responsible for any lost or damaged merchandise once retrieved by the courier – but fear not, sometimes courier tracking information can be incorrect, and packages are marked as delivered before they arrive. Your package will most likely be delivered within a few days. If your package does not arrive - please file a claim with the shipping company for resolution.

A few reasons why this might occur:  

• Items that are no longer in stock will be removed from the customer’s order and refunded to the original form of payment. 
• Jerseys that require customization may ship separately. You will receive a separate tracking link for this item once it ships out.  

A few reasons why this might occur.

The Sacramento Kings reserve the right to refuse your purchase or cancel an order.

Sale of products and fulfillment of all orders at the Kings Team Store is subject to availability and our discretion in managing inventory. We explicitly reserve the right to limit, decline or refuse any sales and orders for any reason, without being liable for any damage or costs other than repayment of any amount received from you in relation to such sale or order, in situations including but not limited to:

• An event outside of our control

• The product you seek to purchase is not available or is no longer in stock.

• Your address, billing information or form of payment is incorrect or cannot be verified.

• Your order is flagged by our security systems as potentially fraudulent, or an order placed with automated ordering software or technology.

• There is evidence that your order (single or cumulative orders) was purchased for the purpose of resale, tax evasion, fraud, or other prohibited purpose.

• Your order was flagged for freight forwarding or shipping to an address or service provider that enables or allows foreign export or unlawful avoidance of sales tax.

• Your purchase or order exceeds product purchase limits (quantity and/or dollar amount).

• Your account and/or purchase history shows an excessively high volume of returns.

• There is evidence that you are not eligible to make purchases.

• In the event of misspelling, pricing or other errors or mistakes at the Kings Team Store where you wish to order or purchase.

• The customer lives outside the shipping region.

Orders are typically shipped within five business days. At times, orders that contain jerseys in addition to general merchandise may experience delays if a jersey is being customized or created. To ensure you receive your items in a timely manner, items from the same order may ship separately.